Returns & Exchanges

At White Mountain Shoes, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer easy returns on unworn merchandise within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided at the end of the return request process.

3

Pack Your Shoes

Place the unworn footwear in its original packaging and secure it inside a shipping box with the return label attached to the outside.

4

Drop Off and Refund

Drop off your package at any authorized carrier location; once received and inspected, your refund will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing